Client setup
Customer-Specific Logistics Order Processing with Client Setup
AI understands the order. Client Setup understands the client behind it.
Logichainge Client Setup adds sender-specific knowledge to automated logistics order processing. Every Client Setup contains information and rules that apply to orders received from one specific client, such as allowed values, default values, known addresses, confirmation recipients and sender permissions.
When an order arrives, Logichainge identifies the relevant client and applies the corresponding Client Setup to the data extracted during field processing. This allows the platform to combine information found in the order with information that is already known about the client before any processing rules are applied.
The result is more complete, more consistent order data without requiring the sender to provide the same information perfectly on every order.
What is a client setup?
A Client Setup is a set of data and processing rules that Logichainge applies to every order belonging to a specific client. It provides the platform with context that does not necessarily need to be present in the incoming order itself.
For example, a client may only use two types of cargo units, always work with a particular Incoterm, regularly load or deliver at a known set of addresses, or require order confirmations to be sent to specific email addresses. Instead of expecting every incoming order to contain all of this information correctly, these values can be configured once in the Client Setup and applied automatically during processing.
What Can Be Configured in a Client Setup?
Some examples:
Limit a field to values that are valid for a specific client. For example, cargo unit types could be restricted to europallets and blockpallets.
Allowed values
Default values
Automatically apply values that are known in advance and do not need to be supplied on every order. For example, all orders from a client can automatically receive the Incoterm DAP.
Address lists
Store addresses that are used by a client and make them available during order processing. A Client Setup can contain potential addresses and default addresses.
Confirmation recipients
Configure the email addresses that should receive order confirmations for a specific client, so confirmation workflows do not need to be configured separately for every individual order.
Why Do Logistics Orders Need Sender-Specific Rules?
Consignees rarely provide all required data in logistics orders. Incoterms may be agreed upon outside of the order, cargo unit types may not be mentioned by a consignee because they always use the same. Orders may only contain delivery addresses because the loading address is always the same.
Without sender-specific knowledge, an automated system would have to determine this information from every individual order. Client Setup allows Logichainge to reuse information that is already known and apply it consistently whenever the same client submits another order.
This reduces unnecessary variation in incoming order data and allows automated processing to reflect the real operational relationship between a Logichainge customer and each of its clients.
What Does Client Setup Improve?
Apply the same sender-specific rules every time the same client submits an order.
More consistent order processing
Less repetitive information
Known defaults and client data do not need to be supplied manually on every individual order.
Better control over accepted values
Restrict selected fields to values that are valid for the specific client relationship.
Easier multi-client automation
Maintain separate configurations for different clients while processing their orders through the same Logichainge platform.